Exchange and Return Policy
At Solaris, your satisfaction is our top priority, and in our commitment to providing the best shopping experience, we explain our exchange and return policy to ensure the rights of both parties:
1. Time period:
Solaris customers have the right to request a return or exchange within 7 days of the date of receiving the order.
2. Shipping costs:
Free Returns and Exchanges: Solaris covers all shipping costs for one return or exchange per order, whether due to a manufacturing defect, order error, or the customer's desire to change the item (due to unsuitable size or personal taste). The customer will not incur any additional charges for this return or exchange.
Repeat orders: If the customer wishes to make an additional exchange or return on the same order (for reasons unrelated to a manufacturing defect or an error on the part of the store), the customer will bear the cost of the resulting shipping charges.
3. Product acceptance criteria:
To be eligible for a return or exchange, the product must meet the following conditions:
The product must be in its original condition, unused, and without its labels (tags) removed.
The product must be in its original packaging with all its accessories (glasses case, tissue, warranty card, and any other attachments).
Important Notice: If the product arrives and is found to be used, damaged (due to misuse), or incomplete, the store has the right to refuse the order and return the product to the customer at their own expense.
4. Refund mechanism:
Upon arrival of the product at our warehouses, the quality team will inspect it to ensure its condition.
After passing the check, the refund process will begin.
The process of refunding the amount to your bank account or credit card takes between 3 and 14 business days (depending on the policy of the bank that issued the card).
To submit an application:
We are happy to serve you by contacting us on [WhatsApp] and you will be provided with the return policy and the necessary instructions.
